About Verizon
Verizon Data Services India, VDS India for short, is a complement of Verizon, the network company and a global leader in delivering innovation in communications, information and entertainment.The wide spectrum of IT and non-IT work being performed by VDS India collaboratively with its parent, helps Verizon stay a leader in offering superior voice, data and video services to residential customers, businesses and the US federal government over intelligent wireless, broadband and global IP networks.VDS India reflects its expertise far and wide. From IT applications for network engineering & design to high-reliability self-service customer solutions; From Remote IP Infrastructure Management to design and development of game-changing communication products.
Job Description
Position Offered: Multiple Postions for Freshers and Candidates with Exp upto 3 years
Job Location: Across India
Familiarity with various office-environments and office-related software packages (Email, ticketing systems, telephone functions, internal and client-facing communication, etc.);
Excellent written and spoken customer service skills
Ability to efficiently triage basic technical issues and route to appropriate departments, providing all necessary and appropriate information related to the issue
Effective client communication skills to maintain client contact on issues through to completion;
Basic technical knowledge of computer and network systems (web browsers, operating systems, networking functions, user accounts, etc.)
Good analytical skills to review client-submitted information and documentation related to questions on network scanning and discovered vulnerabilities
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